Help Centre

bee998 Frequently Asked Questions

Everything you need to know about your bee998 account — from signing up and making deposits via bKash or Nagad, to understanding bonuses, responsible gaming tools, and how to get support fast.

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About This Page

Your Complete bee998 FAQ

This page is the most comprehensive help resource on the bee998 platform. Whether you are a new player in Dhaka trying to create your first account, an experienced bettor in Chittagong asking about BPL wagering rules, or an existing member in Sylhet looking to set a deposit limit, you will find a direct, clear answer here.

The 25 questions below are grouped into five categories covering every major area of the bee998 experience: account setup and verification, deposits and withdrawals via bKash, Nagad, and Rocket, games and gameplay across cricket betting and live casino, bonuses and wagering requirements, and player safety including self-exclusion and responsible gaming tools.

If your question is not answered here, our support team is available 24 hours a day, 7 days a week at [email protected] with an average response time of two to five minutes.

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Why bee998

Six Reasons Players Choose bee998

Instant bKash & Nagad Deposits

Deposits via bKash, Nagad, and Rocket are credited to your bee998 balance within one to three minutes, so you are never waiting when a big cricket match is about to start.

BPL & IPL Cricket Betting

bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures with a wide range of markets — match winner, top batsman, total runs, and live in-play options.

SSL-Encrypted Security

Every connection to bee998 is protected by SSL encryption. Your personal data, payment information, and account credentials are secured to international banking standards.

Fully Mobile-Optimised

bee998 runs smoothly in any modern mobile browser on Android or iOS — no app download required. The full casino, sportsbook, and account tools are accessible from your phone.

24/7 Support in English & Bengali

Our support team is available around the clock, every day of the year — including during Eid and Pohela Boishakh. Average email response time is two to five minutes.

Responsible Gaming Tools

Deposit limits, session timers, loss limits, time-out periods, and self-exclusion are all available free of charge and can be activated immediately at any time.

Section 1: Account & Registration

Creating a bee998 account takes under two minutes. Visit the bee998 Login page, click the registration option, and fill in your username, password, mobile number, and date of birth. You must be at least 18 years old to register. Once submitted, your account is active immediately and you can make your first deposit right away.

bee998 requires a valid government-issued photo ID for KYC verification, which is completed before your first withdrawal. Accepted documents include your Bangladesh National ID Card (NID), passport, or driving licence. Upload a clear photo of both the front and back of your document through the account verification section. Verification is usually completed within 24 hours.

To reset your bee998 password, click the 'Forgot Password' link on the login page and enter the mobile number or email address linked to your account. You will receive a reset code via SMS or email. Enter the code, set a new password, and you will regain access immediately. If you do not receive the code within five minutes, contact support at [email protected].

No — bee998 strictly allows only one account per player. Duplicate accounts are detected automatically and may result in the suspension of all associated accounts along with the forfeiture of any pending winnings. If you have accidentally created two accounts, contact [email protected] immediately so the team can merge or close the duplicate.

To permanently close your bee998 account, email [email protected] with your username and a clear request for account closure. The team will process your request within 24 hours. Any remaining balance will be withdrawn to your registered payment method before closure. If the closure is related to problem gambling, consider requesting self-exclusion instead — it provides additional protections.

Section 2: Deposits & Withdrawals

To deposit via bKash on bee998, log in to your account, go to the Deposit section, select bKash as your payment method, and enter the amount you wish to add. You will be shown a bee998 bKash merchant or personal number to send the funds to. Complete the payment in your bKash app using the Send Money or Payment option, then enter the transaction ID on the bee998 deposit confirmation screen.

bKash deposits on bee998 are credited instantly in the vast majority of cases — typically within one to three minutes of a successful bKash transaction. If your balance has not updated after ten minutes, take a screenshot of your bKash transaction confirmation and send it to [email protected] along with your username. Manual crediting is completed within 30 minutes.

Yes, bee998 accepts deposits via Nagad and Rocket in addition to bKash. The deposit process is the same for all three: select your preferred mobile banking provider in the Deposit section, follow the on-screen instructions to send funds to the designated bee998 number, and confirm with your transaction ID. Nagad and Rocket deposits are also credited within one to three minutes under normal conditions.

The minimum deposit on bee998 is ৳200 for all supported payment methods including bKash, Nagad, and Rocket. There is no upper limit on deposits, though very large transactions may require additional verification. Making sure your deposit meets the minimum threshold is important — amounts below ৳200 will not be credited and may require manual reversal.

The minimum withdrawal amount on bee998 is ৳500. Withdrawals are processed to the same payment method used for your most recent deposit — for example, if you deposited via bKash, your withdrawal will be sent to your registered bKash number. To withdraw, your KYC verification must be complete. Most withdrawals are processed within 30 minutes to 4 hours during normal operating hours.

bee998 does not charge any internal fees for processing player withdrawals. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own standard transaction fees when receiving funds. Check the current fee schedule of your chosen provider directly. Bank transfer withdrawals via Dutch-Bangla Bank, BRAC Bank, or other partner banks may take one to three business days.

Withdrawals from bee998 to bKash, Nagad, and Rocket are typically completed within 30 minutes to 4 hours. Bank transfer withdrawals to accounts at Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, or City Bank may take one to three business days depending on your bank's processing schedule. All withdrawals require a completed KYC verification before they can be approved.

All deposit and withdrawal amounts on bee998 are in Bangladeshi Taka (৳ / BDT). Transactions are processed securely via SSL-encrypted connections. For any payment issue not resolved within 30 minutes, contact [email protected] with your transaction ID and screenshot.

Section 3: Games & Gameplay

To bet on cricket on bee998, navigate to the Cricket section and browse the available matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Select a match to see the available markets such as match winner, top batsman, total runs, and over/under. Click your chosen selection, enter your stake amount, and confirm your bet slip. Live in-play betting is also available for most major matches.

BPL match betting on bee998 follows standard cricket betting rules. Bets are settled on the official result declared by the Bangladesh Cricket Board. In the event of a match being abandoned or tied, bets are voided and stakes are returned unless the specific market's rules state otherwise. The Duckworth-Lewis-Stern (DLS) method result is the official result for weather-affected matches.

Yes, bee998 is fully optimised for mobile play in Bangladesh. The platform runs smoothly in any modern mobile browser — Chrome, Firefox, or Safari — on both Android and iOS devices without requiring a separate app download. All connections are protected by SSL encryption, and your account data and payment details are secured using the same standards applied to desktop sessions.

The RTP on bee998 slot games varies by title and provider but typically ranges from 94% to 97% for popular games from Pragmatic Play, NetEnt, and Microgaming. The RTP for each individual game is displayed in the game information panel before you start playing. A higher RTP means the game returns a greater proportion of total wagers to players over time, though individual session results will always vary.

Yes, bee998 offers a full live casino section powered by providers including Evolution Gaming and Ezugi. Available games include live baccarat, live roulette, live blackjack, and live game shows such as Crazy Time and Lightning Roulette. Games are streamed in real time from professional studios with English-speaking dealers. A stable internet connection of at least 4G or Wi-Fi is recommended for the best live experience.

Section 4: Bonuses & Promotions

bee998 offers a welcome bonus to newly registered players on their first deposit. The exact bonus percentage and maximum amount are displayed on the Promotions page at the time of registration. To claim the welcome bonus, opt in during the deposit process — it is not applied automatically. Always read the wagering requirements and eligible games before claiming any bonus, as these terms determine how and when you can withdraw bonus-derived winnings.

Wagering requirements on bee998 specify how many times you must wager your bonus amount before the resulting winnings can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets using bonus funds before a withdrawal is permitted. Requirements vary by promotion — always check the specific terms of each offer before opting in.

Yes, bee998 runs regular promotions beyond the initial welcome offer, including free spins on selected slot titles and reload bonuses for existing depositing players. Seasonal promotions are also available around major events such as the IPL, BPL, T20 World Cup, and Eid. Check the Promotions page regularly or contact support at [email protected] to ask about current active offers.

Bonus funds on bee998 cannot be withdrawn directly — they must first be converted to real-money winnings by meeting the wagering requirement attached to that specific promotion. Once the wagering threshold is met, the resulting balance is treated as real money and is fully withdrawable. If you choose to withdraw before completing the wagering requirement, the remaining bonus balance and any winnings generated from it will be forfeited.

bee998 rewards its most active players through a tiered loyalty programme. As you wager on cricket betting, slots, and live casino games, you accumulate loyalty points that can be exchanged for bonus credits or account benefits. Higher tiers unlock exclusive reload offers, faster withdrawal processing, and a dedicated account manager. Contact [email protected] to find out your current tier status and what benefits are available to you.

Section 5: Safety & Responsible Gaming

bee998 is a safe platform that uses SSL encryption to protect all data transmitted between your device and our servers. All games on the platform are sourced from certified providers such as Pragmatic Play, Evolution Gaming, and NetEnt, whose game engines are tested for fairness by independent auditors. bee998 is committed to transparent operations and player protection through strict responsible gaming policies and KYC verification.

Online gambling regulation in Bangladesh is a complex area, and bee998 strongly advises all players to be aware of their local laws before participating. bee998 operates as an online gaming platform and implements responsible gaming and age verification controls in line with international best practices. Players are personally responsible for ensuring their use of the platform complies with the laws of their jurisdiction.

To self-exclude from bee998, email [email protected] with your username and your chosen exclusion period — options range from 6 months to permanent. Self-exclusion requests are processed within one hour and take effect immediately. During self-exclusion, your account cannot be accessed, and you will be removed from all marketing communications. The exclusion period cannot be shortened once applied.

Deposit limits on bee998 can be set directly from your account settings under the Responsible Gaming section, or by contacting [email protected]. You can set a daily, weekly, or monthly cap on how much you can deposit. Reductions to your limit apply immediately, while increases require a mandatory 7-day review period to prevent impulsive decisions. There is no fee to set or adjust deposit limits.

If gambling is causing financial stress, relationship issues, or emotional distress, contact the bee998 responsible gaming team immediately at [email protected] — the team is available 24 hours a day, 7 days a week. You can request a time-out, deposit limit, or self-exclusion at any time without providing a reason. Taking a break is always the right decision, and our team will help you set it up quickly and confidentially.

18+ Only. bee998 is strictly for players aged 18 and above. Gambling can be addictive — please set limits, take regular breaks, and never gamble more than you can afford to lose. If you need help, our responsible gaming team is available 24/7.

Still Have Questions?

Our support team is available 24 hours a day, 7 days a week in both English and Bengali. Whether you are in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh, we are here to help. Average response time is just two to five minutes.

[email protected]

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